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FAQ
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Linux Web Hosting FAQ
How to login into cpanel ?
How to change password of cpanel?
How to create new e-mail account in cpanel?
How To set your default e-mail address (catch-all account) in cpanel?
How to set forwarder in email account?
How to delete email forwarder?
How to change password of email account in cpanel?
How to enable spam box?
How to set autoresponder in cpanel?
How to change your FTP account password in cpanel?
How to add FTP account in cpanel?
How to change password of FTP account in cpanel?
How to change file permissions in cpanel?
How to park the domain in cpanel?
How to set Hotlink prevention?
How to take backup of the site?
How to create mysql user in cpanel?
How do I configure outlook express?

1.  How to login into cpanel ?

You need to log on in order to use CPanel to manage your web site.  

To log on:

1.      Enter the address of your CPanel in your web browser. The address needs to be in the form of http://www.yourdomain.com:2082 or

2.      Enter your user name and password in the User Name and Password fields.

3.      Click on OK button. You will now be logged on to CPanel.


2.   How to change password of cpanel?

Your domain password is the password you use to log on to your CPanel. You should change this occasionally to maximize your site security. You should always change your password if you think someone else has access to your account


To change your domain password:

1.   Click on the Change Password button on the home page.

2.   Enter your current password in the Old Password field.

3.   Enter your new password in the New Password and New Password (again) fields.

4.   Click on the Change your password now! button. Your password has now been changed.


3  How to create new e-mail account in cpanel?

You can set up as many POP (Post Office Protocol) e-mail accounts as you require, up to your maximum limit. Each one of these is in the standard e-mail formation of address@yourdomain.com. As with your default e-mail address, you can access these accounts through web mail or through your own offline e-mail application.

To add an e-mail account:

1.      Click on the Add/Remove Accounts link in the Mail area.

2.      Click on the Add Account link.

3.      Enter the first part of the e-mail address and the password for the account in E-mail and Password fields.

4.      Enter the maximum size limit of this mailbox in the Quota field, if required. The size limit is in megabytes. Not entering a number means that the mailbox size is only limited by the available disk space.

5.      Click on the Create button.

6.      Your new account has been added. Refer to Configuring Outlook Express to read e-mail if you want to use Outlook Express to read e-mail received by the new account.


4  How To set your default e-mail address (catch-all account) in cpanel?

Any e-mail that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically rerouted to your default e-mail account. All web site accounts are automatically assigned a default e-mail address - user@yourdomain.com - which you can change, if required.

 

To set your default e-mail address:

1.      Click on the Default Address link in the Mail area.

2.      Click on the Set Default Address link.

3.      Enter the complete e-mail address of the new default in the field next to your web site name drop-down list.

Note: You can enter :blackhole: to throw away all incoming mail, or :fail: no such address here to bounce the e-mail back to the sender.

4.      Click on the Change button. Your new default e-mail address has now been set.


5  How to set forwarder in email account?

Forwards simply allow you to automatically forward e-mail sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday.



To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.

To add a forwarder:

1.      Click on the Forwarders link in the Mail area.

2.      Click on the Add Forwarder link.

3.      Enter the first part of the e-mail address that will be forwarded in the first field.

4.      Choose the required domain from the drop-down list.

5.      Enter the full e-mail address that the forwarder will forward mail to in the second field.

6.      Click on the Add Forwarder button.


6  How to delete email forwarder?

Delete a forwarder when you no longer need it. You can not modify an e-mail forwarder - if you have made a mistake, simply delete the forwarder and start again.

To delete an e-mail forwarder:

1.      Click on the Forwarders link in the Mail area.

2.      Click on the Delete button next to the forwarder that you want to delete.


7  How to change password of email account in cpanel?

It is useful to occasionally change the passwords on your e-mail accounts to maximize your e-mail security. You should always change your password if you think someone else has access to your account.



Note: Make sure that you change the password in your offline e-mail application as well, or you will not be able to upload or download e-mail to this account.

To change the password of an e-mail account:

1.      Click on the Add/Remove Accounts link in the Mail area.

2.      Click on the Change Password button next to the required e-mail address.

3.      Enter the new password in the New Password field.

4.      Click on the Change button. Your password has now been changed for that account.


8  How to enable spam box?

 



The Spam Assassin Spam Box is a separate mail folder called "spam". If enabled, all e-mail that Spam Assassin flags as spam is automatically delivered to the "spam" folder. Note: You need an IMAP e-mail client, such as Horde, to view the Spam Box
(refer to Horde summary for more information). To enable or disable the Spam Box:

  1. Click on the Spam Assassin link in the Mail area.
  2. Click on the Enable Spam Box or Disable Spam Box as required.

9  How to set autoresponder in cpanel?


Autoresponders
are e-mail messages that are sent automatically when an e-mail arrives for a specific e-mail account.

 

Autoresponders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without you having to reply manually. You can have more than one autoresponder on one account. You can use plain text or include HTML code in the autoresponder, and choose from a wide variety of character sets.

To add an autoresponder:

1.      Click on the Autoresponders link in the Mail area.

2.      Click on the Add Autoresponder link.

3.      Enter the address of the account that the autoresponder responds to in the Email field.

4.      Enter your name or address in the From field. You do not have to put anything in this field.

5.      Enter the subject line of the autoresponder in the Subject field.

6.      Click on the required character set for this autoresponder from the Character Set drop-down list, if required.

7.      Click on the HTML Message tick box if you want to include HTML code in the autoresponder.

8.      Enter the autoresponder message in the Body field. You can not use HTML code in this field - plain text only.

9.      Click on the Create button.


10  How to change your FTP account password in cpanel?

It is a good idea to regularly change your password. You should always change your password if you think someone else has access to your FTP account.


11  How to add FTP account in cpanel?


Adding An FTP Account


An FTP account creates a folder on the public_html level of your site that allows external users that know the password to upload and download files from that location. Change your password if you think that your account is being used incorrectly.

Note: Please be aware that all users with the correct password will be able to add, edit, and delete files from the directory that you specify for the FTP account, and any directories within the stated directory.

To add an FTP account:

1.      Click on the Ftp Manager button on the home page.

2.      Click on the FTP Accounts link.

3.      Click on the Add Account link.

4.      Enter the name of the FTP account in the Login field and the password for the account in the Password field.

5.      Enter the path to the directory to which this FTP account has access.

Warning: If you enter the top-level of the web site by entering a slash (/), all users with the correct password will be able to add, edit, and delete all files on your site. It is advisable to limit an FTP account to a smaller section of your web site.

6.      Click on the Create button.


12  How to change password of FTP account in cpanel?

To change a password on an FTP account:

1.      Click on the Ftp Manager button on the home page.

2.      Click on the FTP Accounts link.

3.      Click on the Change Password button.

4.      Enter the new password in the New Password field.

5.      Click on the Change button.


13  How to change file permissions in cpanel?

All files on UNIX (including Linux and other UNIX variants) machines have access permissions. These tell the operating system how to deal with requests to access these files. There are three types of access:

  • Read - Denoted as r, files with read access can be displayed to the user.
  • Write - Denoted as w, files with write access can be modified by the user.
  • Execute - Denoted as x, files with execute access can be executed as programs by the user

Access types are set for three types of user group:

  • User - The owner of the file.
  • Group - Other files which are in the same folder or group.
  • World - Everyone else.

The web server needs to be able to read your web pages in order to be able to display them in a browser. The following permissions need to be set in order for your web site to function properly.

  • All HTML files and images need to be readable by others. The setting for this is 644 (readable by User, Group, and World, and writable by User), and is set automatically when you upload files.
  • All folders need to be executable by others. The setting for this is 755 (readable by User, Group, and World, writable by User, executable by User, Group, and World), and is set automatically when you create a folder.
  • All CGI files (all files in the cgi-bin folder) need to be executable by other. The setting for this is 755 (readable by User, Group, and World, writable by User, executable by User, Group, and World), and is not set automatically when you upload files. You need to change file permissions manually. Refer to the Introduction to CGI topic for more

Warning: It is important that none of your files or folders are writable by anyone else. Any file or folder which is writable by others can be erased by them. Generally there is no problem, just be careful how you set your permissions.

To change file or folder permissions:

1.      Navigate to the file or folder that you need to change.

2.      Click on the name of the file or folder.

3.      Click on the Change Permissions link in the top-right corner of the window.

4.      Click on as many tick boxes as you require to create the right permission. The permission numbers underneath the tick boxes will update automatically.

5.      Click on the Change button when you have finished setting the permission. The new permission level has now been saved and the display updated to show the modified file.


14  How to park the domain in cpanel?

You can set up a domain name that you own to point to another domain name. This is known as "parking" a domain.



Example:
You own the business.co.nz and innovation.co.nz domain names. You already have a web site for business.co.nz, but you do not want to create a new web site for innovation.co.nz at the moment. By parking innovation.co.nz on top of business.co.nz, all URLs for innovation.co.nz will automatically go to business.co.nz instead.

To park a domain:

1.      Click on the Parked Domains button on the home page.

2.      Enter the name of the domain that you want to park in the New Domain Name field.

3.      Click on the Add button.


15  How to set Hotlink prevention?

The IP Deny Manager enables you to block access to your web site from specific IP addresses. This is useful to remove nuisance surfers who use a large amount of bandwidth or to prevent hotlinking to your site (refer to HotLink Prevention for more information about hotlinking).

To add an IP address to the IP Deny Manager:

1.    Click on the IP Deny Manager button on the home page.

2.    Enter the IP address that you want to block in the IP Address field.

3.    Click on the Add button.


16  How to take backup of the site?

The Backup area allows you to download the daily, weekly, or monthly backup file of your entire web site, or a particular MySQL, alias, or filter backup file. If your computer crashes, or your personal backups are destroyed, these files allow you to recover your site in a convenient manner (you could also use FTP to download each file, but it would take much longer as the files are not compressed).

How often a backup is created is decided by your web host. Contact your hosting administrator for more details.

Important: You should keep your own backup copy of your web site as well. Do not rely solely on the backup provided by your web host. Having multiple backups in different locations provides security against permanently losing information.

Note: A complete web site backup file includes everything - from web pages to images to scripts to access logs. A large site will have a large backup file, and will take some time to download.

To download a backup file:

1.      Click on the Backup button on the home page.

2.      Click on the Daily, Weekly, or Monthly backup file to download the entire system backup for the indicated time, or click on the link underneath the required area to download an SQL, Alias, or Filter backup file. Refer to Generating a backup if you need to generate a backup first before downloading it.

Note: To download any previous stored backups, click on the Generate/Download a Full Backup link, and click on any backup that is listed.

Click to display imageDownloading a backup file

3.      Save the file to disk.

Note for Windows users: This file is in .tar.gz format (a GZIP archive file that contains a TAR archive file). This is a common archive format used on Unix machines, in the same way that .zip is a common Windows archive format. Most compression utilities should be able to uncompress a .tar.gz file.


17  How to create mysql user in cpanel?

You need to create a MySQL user before that user is able to use the database. This does not automatically allow the user to use a database - you need to grant that user permission to the specific database first. Refer to Grant a user's permissions to a MySQL database for more information.

To create a MySQL user:

1.      Click on the MySQL databases button on the home page.

2.      Enter the user's name in the UserName field and the user's password in the Password field.

3.      Click on the Add User button.

How to grant the permission in mysqldatabase of cpanel?

Once you have created a user to use a database you need to grant that user permission to use the database. If you have not yet created a user, refer to Creating a MySQL user for more information.

To grant user permissions to a MySQL database:

1.      Click on the MySQL databases button on the home page.

2.      Choose the specific user from the User drop-down list and the specific database to grant permissions to from the Db drop-down list.

3.      Click on the Add User to Db button. The user now has permission to use that database and sample connection strings are shown in the MySQL window.


18  How do I configure outlook express?

Start Outlook:

Step 1) Either double-click on the Outlook or Outlook express Icon located on your desktop. If you don't have the icon on your desktop, see if you have the Outlook icon on your quick launch bar. It should look like this...

If you still can't find the Outlook Express Icon then click click on the Start button

() and then select Programs.

If you still can't find the Outlook Express icon, start Microsoft Internet Explorer and from the Tools menu select Mail and News / Read Mail.

If you are not connected to the Internet, Outlook may try to connect you automatically. It does not matter if you are connected to the Internet when you are setting up outlook to check mail. If you are expecting a call, click cancel. If you aren't, then let Outlook connect to FrogNet.

If this is the first time you have run Outlook Express it may prompt you to sign up for a Hotmail Account. Click Cancel, you can sign up for a hotmail account at a later date if you want. Outlook may also ask you if you want to make Outlook the default email program. You should click yes if you plan on using Outlook to check your mail.

Step 2) Find The Tools Menu:

Step 3) Now that Outlook is open, select "Accounts" located on the "Tools" menu. There may be slight cosmetic differences between your menu and the one shown above. Don't worry. The functionality is still the same. A new window should appear that looks something like this...

The Internet Accounts Window:

TABS Vs BUTTONS:
Look at the above picture. The words "ALL", "MAIL" and "DIRECTORY SERVICE" are all labels for things called tabs. They were designed to look and act like the tabs you see on folders in your typical, real-world office file cabinet

Step 5) In the above picture, The pictures "Add" and "Remove" are both labels for buttons. Buttons look like rectangular objects and do not appear to be attached to a frame like tabs do. Click on the "Add" button to bring up the following menu items.

Click on "Mail..." A new window will appear.

·         Click HERE if you see a window entitled "Internet Connection Wizard"

·         Click HERE if you see a window entitled "Properties"

Case #1: The Internet Connection Wizard

6.      For "Display Name", type in your name as you would like it to appear in outgoing messages.

The Display name field

7.      Click "Next" along the bottom.

8.      Put a dot in the top line ("I already have an e-mail address that I'd like to use").

Email address portion of the setup wizard

9.      Type in your email address (in small letters) in the line below.

10.  Click "Next" at the bottom.

Email servers portion of the setup wizard

11.  Leave "My incoming mail server" as POP3 along the top.

12.  For "Incoming mail (POP3)", type in pop.frognet.net in small letters.

13.  For "Outgoing mail (SMTP)", type in smtp.frognet.net in small letters.

14.  Click "Next" at the bottom.

Email login portion of the setup wizard

15.  For "Account name", you have TWO POSSIBILITIES:

If your email address ends in @frognet.net like joefrog@frognet.net, then you only need to enter the first half of your email address. The first half is everything BEFORE and NOT INCLUDING the @ symbol in your email address. So joefrog@frognet.net would enter joefrog for the user name

If you are hosting a virtual domain on FrogNet, you can set up Outlook and Outlook Express to check the email on your virtual domain by setting the user name to the ENTIRE EMAIL address that you want to check. BUT, you need to change the @ to a % sign. For example,if you are hosting mydomain.com on frognet, and you want to check the postmaster@mydomain.com email account, then you set the user name to postmaster%mydomain.com

16.  For "Password", you may enter your password, but if you do, include a check mark next to "Remember Password", or it will not save. If you leave this blank, the program will ask for your password each time you check your email.

17.  DO NOT put a check mark next to "Log on using Secure Password Authentication (SPA)".

18.  Click "Next" at the bottom.

Click Finish at the bottom

19.  Click "Finish" at the bottom of this screen.

20.  Click "Close" at the bottom of the original screen to exit and save the new settings. You have sucessfully added a new account. You may stop reading this turorial. Or, if you have other FrogNet accounts you wish to check, repeat this process.

Click close to exit

Case #2: Manual Configuration

If you did not get the Internet Connection Wizard you'll most likely will get the following screen.

The first option, "Mail Account", can be any phrase that you want. This is used strictly by outlook. It's called a "friendly name" and is designed to make it easier for you to find this account in the "Internet Accounts" window shown earlier.

Under "User Information" Your name should be listed under "Name." You can leave Organization blank. Your email address should be listed in under "E-mail address" You can leave Reply address blank. Check the option "Include this account when receiving mail or synchronizing" if it is not already checked. Now, click on the "Servers" tab.

Your Incoming Mail Server Is A: Your incoming mail server is a "POP3" server.

Incoming Mail (POP3): Your incoming POP3 mail server is pop.frognet.net

Your Outgoing Mail (SMTP): Your outgoing mail server is mail.frognet.net

Account Name: For "Account name", you have TWO POSSIBILITIES:

If your email address ends in @frognet.net like joefrog@frognet.net, then you only need to enter the first half of your email address. The first half is everything BEFORE and NOT INCLUDING the @ symbol in your email address. So joefrog@frognet.net would enter joefrog for the user name

If you are hosting a virtual domain on FrogNet, you can set up Outlook and Outlook Express to check the email on your virtual domain by setting the user name to the ENTIRE EMAIL address that you want to check. For example,if you are hosting mydomain.com on frognet, and you want to check the postmaster@mydomain.com email account, then you set the user name to postmaster@mydomain.com

Remember Password: Check "Remember Password." Doing so will eliminate the need for you to write type your password every time you want to connect. Leave everything else unchecked. Leave the remaining options on this page unchecked. Click on the Connection Tab.

This page should already be set up correctly and should look something like the above graphic. If you are a standard dial-up customer, you should have a dot next to "Connect using my phone." If you are an ADSL then you should check "Connect using my Local Area Network (LAN)" If you do not know what ADSL is, you're more than likely not an ADSL customer.

Your Advanced tab should look like the graphic above. Do not check "Leave a copy of message on server" this will do exactly as it says. Leaving your messages on a mail server for an extended period of time is highly insecure. Click OK.

If you have a slow modem or are expecting to receive large e-mails then you may want to slide the Server Time-outs slider further towards the right.

Your e-mail should be configured correctly. Click the OK button

If you are not yet online, connect to the Internet as you normally do. While in Outlook, press the F5 key. This will check your email

You have sucessfully added a new account.


 

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